Get Your Tickets is a company you can trust. Your fees for events you pay for using this website are held safely, and you can be confident that Promoters will not receive your fees until up to 5 days after an event.
COVID-19 has presented itself to a degree which has affected some upcoming events but rest assured; we are working as quickly as possible to ensure you receive your refunds for events which have been cancelled.
We rely solely upon government for advice if a lockdown is put in place. and so therefore the choice is purely yours as to whether you purchase tickets for upcoming events. If the lock-down is extended and further events are cancelled, again your safety is of paramount importance to us, and we will refund all fees as soon as you request one.
CAN I CANCEL MY ORDER AND GET A REFUND?
Unfortunately, no. As our Terms and Conditions state, all sales are final. As a resale marketplace, The Ticket Merchant lists tickets that come from a vast network of promoters, all of whom own or manage their own ticket inventory.
Sellers are automatically notified when an order for their tickets is placed. Once this happens, you are backed by our 100% Buyer Guarantee and the seller is guaranteed payment in exchange for fulfilling your order. Sellers do not allow cancellations and are not obligated to offer any refunds, discounts, or exchanges, so we are unable to extend those to our customers.
Thank you for visiting this website, and please take the lockdown seriously and stay safe.